Delivery Policy

1. General information

1.1. This Delivery policy shall constitute an integral part of the General Terms and Conditions and an agreement between you and ATID PTE. LTD. By using the Service you confirm your acceptance of this Delivery policy in full.

1.2. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

1.3. All orders are shipped using different services via the carrier under contract with the Company.

1.4. The company has no minimum order restrictions, although minimum shipping charges may apply.

1.5. Upon receipt of your order, the services will be delivered to you in accordance with the terms applicable to the services that you have purchased. The nature of the services you purchased and the date of your purchase may impact the timing of service provision. The services shall be deemed to be successfully delivered to you upon the service provision.

2. Delivery location

2.1. Product orders offered on our website are available throughout the world. 

2.2. The company will ship product orders to the street address specified by you.

3. Delivery terms

3.1. The estimated delivery time will be provided to you once the product order is shipped.

3.2. We make every effort to ship your product order within 90 business days.

3.2. However, the Company will not be responsible for shipping delays caused by circumstances beyond its control. In particular, due to the ongoing COVID-19 pandemic.

4. Shipping charges

4.1. Shipping charges are subject to market variables, so you should consult your VMS for applicable shipping charges. 

4.2. Please note, the shipping cost may vary depending on your location.

4.3. The company has no minimum order restrictions, although minimum shipping charges may apply. 

5. Damages, loss, errors, shortages

5.1. You should report any order shortages or errors to the company immediately upon receipt of the order. In the event a shipment is damaged in transit, you should refuse the package and immediately contact the Company. 

5.2. When concerned that an order is lost, you should wait a minimum of seven (7) business days before requesting assistance or replacement. Package tracking information is available through your VMS. 

6. Contact us

In case you have any questions regarding this Delivery policy, don’t hesitate to contact us at: support@test.ascira.com